Contact us

Get in Touch with elevia

We're here for you. Whether you have questions about elevia, your order, how to take it, delivery, returns or our 90-day guarantee, our team is ready to help.

📧 Email Support

support@tryelevia.com
Response time: within 24 hours where possible For orders, product questions, directions, delivery, returns, refunds and general support

⏰ Business Hours

9am - 5pm EST
Messages sent outside business hours are answered as soon as possible. We aim to reply within 24 hours where possible.

Quick Help - Contacting Us Faster

Including these details helps us review your request:

  • Your order number from your confirmation email, if applicable
  • A brief description of your question or concern
  • Your preferred outcome: information, replacement, refund, order update, return assistance or product directions
  • Relevant photos or screenshots where helpful

Common requests we resolve:

  • Order cancellations within 6 hours of purchase
  • Delivery address updates before shipping
  • Tracking and delivery questions
  • Questions about taking 2 elevia capsules daily as directed
  • Questions about the 60-capsule bottle and 30-day supply
  • Return and refund requests under our 90-day money-back guarantee

Frequently Asked Questions

📦 Order Status
You'll receive an order confirmation after purchase and tracking details once your order has shipped and tracking is available. Please allow 2–4 days for processing before shipping.

🚚 Shipping
We ship to all USA addresses. Processing takes 2–4 days. Shipping takes 5–8 days after processing. Any shipping charge is shown at checkout.

↩️ Returns & Refunds
elevia is backed by a 90-Day Money-Back Guarantee. Your 90 days begin when your order is delivered. Contact us within 90 days of delivery for return or refund assistance.

💳 Payments
Payment options available for your order are shown at checkout. Every purchase is a one-time purchase; there are no automatic renewals or recurring charges.

🍒 What Is elevia?
elevia Tart Cherry Extract capsules are a non-hormonal dietary supplement for joint comfort and recovery support. Each bottle contains 60 capsules labeled 3,600 mg.

How Do I Take elevia?
Take 2 capsules daily according to the directions on the label. One bottle provides a 30-day supply.

When Should I Expect Results?
Experiences vary. Take elevia consistently as directed. If joint pain is severe, persistent or worsening, seek advice from a healthcare professional.

Is elevia a Subscription?
No. We currently offer one-time purchases only, with no subscription, automatic renewal, recurring charge or hidden fee. We may offer an optional subscription in the future.

What to Include in Your Message

For Order Questions:

  • Your order number
  • A clear description of the issue
  • Your preferred resolution

For Product Questions:

  • How long you have been taking elevia
  • Whether you are taking 2 capsules daily as directed
  • Any relevant details that help us understand your question

For Damaged, Missing or Incorrect Orders:

  • Your order number
  • A description of what is missing, damaged or incorrect
  • Clear photos of the parcel or product where possible

For Technical Issues:

  • Description of the problem
  • Your device and browser
  • Screenshots if available

Urgent Order Cancellations

Orders can be canceled within 6 hours of placement. Email support@tryelevia.com immediately with the subject line "CANCEL ORDER" and include your order number.

Requests sent after the 6-hour cancellation window may no longer be eligible for cancellation if the order has already entered processing or fulfillment.

Before You Contact Us About Tracking

If you recently received your tracking number and do not see an update yet, please allow 24 to 48 hours for the carrier's tracking system to begin displaying movement.

If your delivery falls outside the expected timeframe or you believe there is a problem, contact us and we'll help review it.

Every message is reviewed by our support team. Our goal is to make your elevia experience clear and easy from the moment you place your order.

Email: support@tryelevia.com
Business Hours: 9am - 5pm EST
Response Time: Within 24 hours where possible

Supplement notice: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.