Shipping & Delivery

Processing & Shipping Policy

Last Updated: September 25, 2026

Processing & Shipping Times

Order Processing: 2–4 days. Due to high demand, each elevia order is carefully prepared, quality-checked, and packaged before dispatch.

Estimated Delivery Time: 5–8 days after processing for U.S. addresses.

Processing days exclude weekends and U.S. federal holidays.

Please Note: Processing time and delivery time are separate. Your order is prepared first, then handed to the carrier for delivery.

Shipping Methods & Costs

Shipping charges, if any, are shown at checkout before you complete your order.

  • Tracked delivery with every eligible order
  • 2–4 days of processing
  • Securely packaged before dispatch
  • Tracking information provided once available

Your final order total, including any shipping charge, is shown at checkout before you complete your purchase.

Shipping Coverage

We ship elevia to all USA addresses.

  • Delivery available to all USA addresses

Please make sure your delivery address is complete and accurate before placing your order.

Order Tracking

  • Order confirmation is sent after your purchase is successfully placed
  • Your order is processed within 2–4 days
  • A shipping confirmation and tracking number are sent once your parcel has been dispatched and tracking is available
  • Tracking updates may take 24–48 hours to begin appearing after the tracking number is issued
  • You can follow your parcel using the tracking information provided in your shipping confirmation

If tracking does not show an update immediately, your parcel may still be moving normally through the delivery network. Please allow the carrier time to update its system.

Delivery Information

What to Expect:

  • Delivery to the address entered during checkout
  • Tracking updates as your parcel moves through the carrier network
  • Estimated shipping time of 5–8 days after processing

Estimated U.S. Delivery:

  • Processing: 2–4 days
  • Delivery: 5–8 days after processing
  • Remote or rural destinations may occasionally require additional delivery time

Delivery estimates are provided in good faith and are not guaranteed arrival dates. Carrier delays, severe weather, peak shopping periods, public holidays, address issues, or other events outside our control may occasionally affect delivery.

Address Changes & Incorrect Addresses

Please review your delivery information carefully before placing your order.

  • If you notice an address mistake, contact support@tryelevia.com as quickly as possible
  • We will try to correct the address before fulfilment when possible
  • Once an order has been dispatched, we may no longer be able to change its destination
  • Customers are responsible for providing a complete and accurate delivery address

Lost, Damaged or Incorrect Parcels

We've Got You Covered:

  • Lost parcels: If the carrier confirms that your parcel has been lost, contact us and we will review the fastest appropriate resolution
  • Damaged items: Contact us with your order number and a clear photo where possible so we can arrange an appropriate replacement or refund
  • Incorrect items: If you receive the wrong product or quantity of elevia bottles, contact us and we will help correct the issue
  • Missing items: If any part of your elevia order is missing, let us know as soon as possible

What We Need From You:

  • Your order number
  • A brief description of the issue
  • A photo of the parcel, product, or damage where applicable

Our support team will review the issue and work to resolve it as quickly as possible.

Holiday & Delay Information

Occasional Delays May Be Caused By:

  • U.S. federal holidays
  • Christmas, Black Friday, Cyber Monday, and other high-volume shopping periods
  • Severe weather
  • Carrier network disruptions
  • Unexpected fulfilment or transportation delays
  • Remote delivery locations

Holiday Processing: Orders placed on weekends or U.S. federal holidays begin processing on the next available processing day.

Customer Support

Contact Us:

  • Email: support@tryelevia.com
  • Business Hours: 9am - 5pm EST
  • Response Time: Within 24 hours where possible

Whether you need help with your order, tracking information, delivery, missing items, or your elevia Tart Cherry Extract capsules, our support team is here to help.

Order Cancellation

Cancellation Window: Within 6 hours of placing your order.

  • Email support@tryelevia.com with "CANCEL ORDER" in the subject line
  • Include your order number
  • Your cancellation request must be sent within 6 hours of placing your order
  • We honour cancellation requests received within that window even if our team has not yet responded

After the cancellation window, your order may already have entered processing or fulfilment and may no longer be cancellable. Please refer to our Returns & Refunds Policy for further assistance.

90-Day Money-Back Guarantee

Every qualifying elevia purchase is protected by our 90-Day Money-Back Guarantee. Your 90 days begin when your order is delivered.

Use elevia as directed and give it a fair chance. If you're not completely happy with your experience, contact support@tryelevia.com within 90 days of delivery.

Important Notes:

  • Processing time is 2–4 days
  • Estimated U.S. shipping time is 5–8 days after processing
  • Shipping charges, if any, are shown at checkout
  • Tracking information is provided when available
  • Please allow 24–48 hours for new tracking numbers to begin showing carrier updates
  • Contact us promptly if your order is damaged, missing, incorrect, or appears lost
  • Qualifying elevia orders are covered by our 90-day money-back guarantee

This shipping policy is effective as of September 2026.
Questions? Email support@tryelevia.com and our team will be happy to help with your elevia order.