Privacy Policy

Last Updated: September 25, 2026

1. Information We Collect

Personal Information You Provide:

  • Name, email address and phone number
  • Billing and delivery addresses
  • Payment information processed securely by our payment providers
  • Order history, purchase details and bundle selections
  • Communications with customer support
  • Information you voluntarily provide through forms, reviews, surveys or customer-service requests

Information Collected Automatically:

  • IP address, browser type, operating system and device information
  • Website usage data, pages visited, links clicked and time spent on our site
  • Cookies, pixels and similar tracking technologies
  • Approximate location information based on IP address
  • Referral source and interaction information related to our website and advertisements

Information from Third Parties:

  • Payment verification information from payment providers
  • Fraud prevention and security information from trusted service providers
  • Order, fulfilment and delivery information from logistics partners and carriers
  • Analytics and advertising information from marketing platforms where applicable

2. How We Use Your Information

Order Processing:

  • Process, confirm and fulfil elevia orders
  • Send order confirmations, dispatch notices and tracking updates
  • Provide the correct elevia product quantity and bundle
  • Manage cancellations, returns, refunds, replacements and customer-support requests
  • Verify payments and help prevent fraudulent transactions

Communications:

  • Respond to customer questions and support requests
  • Send important service-related updates about your order
  • Send marketing communications where permitted and according to your preferences
  • Request feedback, reviews or surveys about your elevia experience

Business Operations:

  • Improve our website, checkout process, advertising and customer experience
  • Analyse website traffic, customer behaviour and purchasing trends
  • Measure the effectiveness of our advertising and marketing campaigns
  • Maintain security and prevent fraud, abuse or unauthorised activity
  • Comply with legal, tax, accounting and regulatory obligations
  • Protect elevia, our customers and our service providers

3. Information Sharing

We share personal information only where reasonably necessary to operate our business, fulfil your order, provide services, improve our website or comply with applicable law.

Service Providers:

  • Payment processors and secure checkout providers
  • Shipping, fulfilment, warehouse and delivery providers
  • Customer-support and email communication platforms
  • Website hosting and ecommerce service providers
  • Analytics, advertising and marketing platforms
  • Fraud-prevention and security providers

Legal Requirements:

  • Where disclosure is required by applicable law, legal process, court order or government authority
  • To protect the rights, property, security and safety of elevia, our customers or others
  • To investigate or prevent fraud, abuse, chargeback misuse or unlawful activity

Business Transfers:

  • In connection with a merger, acquisition, financing, restructuring, sale of assets or similar business transaction
  • To a successor or new owner of all or part of the elevia business

Some advertising or analytics disclosures may be treated as a sale or sharing under applicable state privacy laws. Use available privacy controls or contact us to exercise any applicable opt-out rights.

4. Data Security

Security Measures:

  • Reasonable technical, administrative and organisational safeguards designed to protect personal information
  • Secure payment processing through trusted payment providers
  • Restricted access to personal information where appropriate
  • Security measures designed to reduce unauthorised access, misuse, disclosure, alteration or loss

No internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable measures to protect the information entrusted to us.

Data Breach Response:

  • We investigate suspected security incidents and take reasonable steps to contain them
  • We notify affected individuals, regulators or authorities where required by applicable law

5. Your Privacy Rights and Choices

Depending on the law that applies where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of personal information in certain circumstances
  • Request restriction of certain processing
  • Object to certain processing
  • Request a portable copy of certain personal information where applicable
  • Withdraw consent where processing is based on consent
  • Object to direct marketing

We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

How to Submit a Privacy Request:

  • Email support@tryelevia.com
  • Include "PRIVACY REQUEST" in the subject line
  • Provide enough information for us to reasonably identify your account or order
  • We may need to verify your identity before completing certain requests

Marketing Communications:

  • You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those emails
  • You may continue to receive essential transactional messages relating to purchases, delivery, returns, refunds or account security

6. Cookies, Pixels and Tracking Technologies

We use cookies, pixels and similar technologies to operate our website, remember preferences, analyse performance, improve customer experience and measure advertising effectiveness.

Types of Technologies We May Use:

  • Essential technologies: Required for checkout, basket functionality, security, account access and basic website operation
  • Analytics technologies: Help us understand website traffic and how visitors use our site
  • Advertising technologies: Help us measure campaigns, understand advertising performance and deliver more relevant advertising where permitted
  • Preference technologies: Remember certain choices and website settings

Your Choices:

  • Manage cookies through your browser settings
  • Use our cookie or privacy-preference tools where available
  • Adjust privacy and advertising settings provided by your browser, device or advertising platforms

Disabling certain cookies may affect the functionality of some parts of the website.

7. Advertising and Analytics

We may work with advertising and analytics platforms to understand website usage, measure advertising performance and reach people who may be interested in elevia.

  • These providers may receive information such as device identifiers, IP address, browser information, page visits, purchases and interactions with our advertisements
  • This information may be collected through cookies, pixels, APIs or similar technologies
  • Advertising partners may use this information subject to their own privacy policies and your applicable privacy settings

8. International Data Transfers

elevia may work with service providers that operate in other countries.

  • Your personal information may therefore be processed or stored outside your state or country
  • Where required, we take reasonable steps to use appropriate safeguards for international transfers of personal information

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, security, fraud-prevention and customer-service requirements.

  • Order and transaction information: Retained as needed for accounting, tax, fraud prevention, refunds, chargebacks and legal obligations
  • Customer-support records: Retained for a reasonable period to manage customer service, disputes, returns and legal obligations
  • Marketing information: Retained until you unsubscribe, object where applicable or the information is no longer reasonably needed
  • Website and analytics information: Retained according to our operational needs and the policies of applicable service providers

10. Children's Privacy

  • Our website and products are intended for adults
  • We do not knowingly collect personal information from children
  • If you believe a child has submitted personal information to us, contact support@tryelevia.com so we can review the matter and take appropriate action

11. U.S. Privacy Rights

Depending on your state and the law that applies to you, you may have rights to access, correct or delete certain personal information, obtain a copy of certain information, and opt out of certain uses of your data. These rights may be subject to exceptions.

To submit a request, email support@tryelevia.com with "PRIVACY REQUEST" in the subject line. We may verify your identity before responding. You may also use available website privacy controls for advertising choices.

12. Direct Marketing and Advertising Choices

You may object to direct marketing at any time.

You can:

  • Use the unsubscribe link in our marketing emails
  • Manage cookie and advertising preferences through available website controls
  • Adjust browser or device privacy settings
  • Contact support@tryelevia.com

Opting out of marketing does not prevent us from sending essential communications about your orders, payments, delivery, returns or account security.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, delivery carriers, social-media platforms or other services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party service you use.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, products, service providers, business practices, technology or legal obligations.

When we update this policy, we will post the revised version on this page and update the "Last Updated" date above.

15. Contact Information

Privacy Questions & Requests:
Email: support@tryelevia.com
Website: tryelevia.com
Response Time: We aim to respond within 48 hours where possible
Business Hours: 9am - 5pm EST

For privacy requests, please include "PRIVACY REQUEST" in the subject line so our team can identify and review your request as quickly as possible.