Help Centre
Welcome to the elevia Help Centre
Find quick answers to common questions about orders, delivery, returns, and using elevia. Can't find what you're looking for? Our support team is here to help.
📦 Orders & Account
How do I place an order?
Choose your preferred elevia offer, add it to your basket, proceed to checkout, and enter your delivery and payment details. You'll receive an order confirmation email once your purchase is complete.
Can I cancel my order?
Yes, within 6 hours of placing it. Email support@tryelevia.com with "CANCEL ORDER" in the subject line and include your order number.
How do I track my order?
Once your order has been dispatched and tracking is available, you'll receive an email with your tracking number. Tracking updates may take 24 to 48 hours to begin appearing after the number is issued.
Can I change my delivery address?
If your order has not yet been dispatched, contact us immediately at support@tryelevia.com. Once your order has been dispatched, we may no longer be able to change the delivery address.
What payment methods do you accept?
Available payment methods are displayed at checkout.
🚚 Shipping & Delivery
How much does shipping cost?
Any shipping charge is shown at checkout before you place your order.
How long does shipping take?
Processing: 2–4 days
Shipping time: 5–8 days after processing
Do you ship to all USA addresses?
Yes. We currently deliver elevia orders to all USA addresses. Delivery times to some remote areas may vary depending on the carrier.
What if my parcel is lost or damaged?
Contact us at support@tryelevia.com with your order number and details of the issue. If your parcel is confirmed lost, damaged, defective, incomplete, or incorrect, we'll review the fastest appropriate replacement or refund solution.
↩️ Returns & Refunds
What is your return policy?
elevia is backed by our 90-Day Money-Back Guarantee. Your 90 days begin on the date your order is delivered. Try elevia as directed and give it a fair chance. If you're not completely happy with your experience, contact us within 90 days of delivery for refund or return assistance.
How do I return an item?
Email support@tryelevia.com with your order number and a brief explanation of your request. If a physical return is required, we'll provide the correct return instructions.
Who pays for return postage?
If an item is damaged, defective, or incorrect, we may cover return postage when eligible.
For change-of-mind returns: customers are responsible for return shipping costs for change-of-mind returns.
How long do refunds take?
Once your refund is approved, it is issued to your original payment method. Most refunds appear within 1 to 5 working days after processing, although your bank or payment provider may take longer.
Can I get a replacement?
If your order arrives damaged, defective, incomplete, or incorrect, contact us and we'll review the fastest appropriate replacement or refund solution.
🍒 Product & Routine
What is elevia?
elevia Tart Cherry Extract is a non-hormonal dietary supplement for joint comfort and recovery support, designed for postmenopausal women. Each bottle has 60 capsules and provides a 30-day supply.
How do I take elevia?
Take 2 capsules daily, following the directions on the product label. Consistent daily use is the intended routine.
Is elevia a subscription?
No. elevia is currently a one-time purchase only. There are no automatic renewals, recurring charges or hidden fees. We may introduce an optional subscription in the future.
Is elevia hormonal or a replacement for HRT?
No. elevia is non-hormonal and is not a replacement for hormone therapy, prescribed medication or medical care.
When should I expect results?
Individual experiences vary. Follow the label directions consistently and contact a healthcare professional if pain is severe, persistent or worsening.
Can I take it with medications?
If you take medication, have a medical condition, are pregnant or nursing, ask your healthcare professional before using a dietary supplement.
What is in each bottle?
Each bottle contains 60 Tart Cherry Extract capsules labeled 3,600 mg, with a serving of 2 capsules daily.
📧 Contact & Support
How can I contact customer support?
Email us anytime at support@tryelevia.com. We aim to respond within 24 hours where possible.
What information should I include?
- Your order number, if applicable
- A clear description of your question or issue
- How long you have been taking elevia, if your question is about your routine or experience
- How consistently you have been taking it
- Relevant photos or screenshots for damaged, missing, or incorrect orders
- Your preferred resolution where applicable
Do you have phone support?
Currently, we provide email support only so our team can keep a clear record of every order and provide detailed assistance.
🔒 Privacy & Security
Is my personal information safe?
We use secure checkout systems and trusted payment providers to protect your payment and personal information. Please review our Privacy Policy for full details about how your data is handled.
How do I update my privacy preferences?
Email support@tryelevia.com with your request or use the unsubscribe option included in our marketing emails.
What cookies do you use?
We use essential cookies required for website functionality, along with analytics and marketing cookies where applicable and permitted.
🚨 Still Need Help?
Can't find your answer? Our support team is here to help.
Email: support@tryelevia.com
Response Time: Within 24 hours where possible
For urgent order cancellations, email us immediately with "CANCEL ORDER" in the subject line and include your order number. Cancellation requests must be sent within 6 hours of purchase.
We're here to make your elevia experience simple from the moment you order, whether you need help with delivery, tracking, your 90-day guarantee, or getting the best from your supplement routine.
Supplement notice: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.