Returns & Refunds

Order Cancellation, Returns, and Refunds Policy

Last Updated: September 25, 2026

Order Cancellation

Cancellation Window: Within 6 hours of placing your order

How to Cancel:

Email support@tryelevia.com with your order number
Include "CANCEL ORDER" in the subject line
Your request must be sent within 6 hours of placing your order

Important Notes:

We honour cancellation requests received within the 6-hour cancellation window, even if our team has not yet replied
After 6 hours, your order may already have entered processing or fulfilment and may no longer be eligible for cancellation
If your cancellation is approved, your refund will be issued to your original payment method
Most approved cancellation refunds appear within 1 to 5 working days after processing, depending on your bank or payment provider

Returns & 90-Day Money-Back Guarantee

Return Period: Contact us within 90 days of delivery to request a return or refund under our guarantee.

elevia Tart Cherry Extract capsules is backed by our 90-Day Money-Back Guarantee. Use elevia as directed and give it a fair chance. If you're not completely happy with your experience, contact us within 90 days of delivery and we'll help you request your refund.

Return Eligibility:

Your request must be made within 90 days of delivery
Please contact us before sending any product back
Return authorisation may be required before a physical return is sent
If a return is required, products should be returned in reasonable condition
Original packaging is preferred where available

How to Start a Return or Refund Request

Step 1: Contact Us

Email support@tryelevia.com
Include your order number
Tell us briefly why you are requesting a return or refund
If your order arrived damaged, defective, or incorrect, please include a clear photo where possible

Step 2: Wait for Instructions

Our support team will review your request
If a physical return is required, we will provide the correct return instructions
Please do not send products back before contacting us

Step 3: Send Your Return If Required

Pack the product securely
Follow the return instructions provided by our support team
Use a tracked delivery service where possible
Keep your proof of postage and tracking information until your return is completed

Return Postage Costs

If your order is damaged, defective, or incorrect:

Contact us as soon as possible
We will review the issue and provide the appropriate next steps
Depending on the situation, we may offer a replacement, refund, or another appropriate resolution
Where a qualifying return is required because of our error or a confirmed product defect, contact us for return instructions and postage arrangements

If you change your mind:

Customers are responsible for return shipping costs for change-of-mind returns.
If a physical return is required, follow the return instructions provided by our support team

Refund Process

Timeline: Once your refund request is approved, or once any required return has been received and reviewed, we will process your refund as quickly as possible.

Refund Method:

Refunds are issued to the original payment method used for the order
Most refunds appear within 1 to 5 working days after processing
Your bank, card issuer, PayPal, or other payment provider may require additional time to display the funds

Partial Returns: If your order contained multiple elevia bottles, partial refunds may be available depending on the circumstances and items being returned.

Replacements

If your elevia order arrives damaged, defective, incomplete, or incorrect, contact us and we will review the fastest appropriate resolution.

Replacement of damaged or defective products where appropriate
Replacement or correction of incorrect items
Help with missing items from your order
Support from our team throughout the resolution process

Special Situations

Lost Return Parcels: If a return parcel goes missing while being sent back to us, provide your tracking details or proof of postage and we will review the situation with you.

Damaged During Return: If your return is damaged while being transported back to us, contact the delivery carrier and let our support team know.

Late Return Requests: Requests made after the 90-day period may still be reviewed at our discretion, but approval is not guaranteed.

Missing or Incorrect Items: If your order is missing elevia bottles or contains an incorrect item or quantity, contact us as soon as possible so we can review the shipment.

What We Need From You

For All Return or Refund Requests:

Your order number
The email address used when placing your order
A brief explanation of your request

For Damaged, Defective, Missing, or Incorrect Items:

A clear photo of the product, packaging, or issue where possible
A short description of what happened

For 90-Day Guarantee Requests:

How long you have been using elevia
How consistently you have been taking it
A brief description of your experience with elevia

For Change-of-Mind Returns: Simply tell us that you would like to return your order and we will explain the next steps.

Refund Confirmation

We will email you after your return or refund request has been reviewed
You will receive confirmation once your refund has been processed

Tracking Your Refund: If your refund does not appear after a reasonable amount of time, contact support@tryelevia.com and our team will help you.

Contact Information

Email: support@tryelevia.com
Website: tryelevia.com
Response Time: Within 24 hours where possible
Business Hours: 9am - 5pm EST

If you have any questions before requesting a return or refund, contact us first. Our team is here to help make the process simple.