Control Your Personal Information
Control Your Personal Information
We respect your privacy and want you to have clear control over how your personal information is used. This page explains your choices for managing your data and certain marketing, advertising and tracking activities at elevia.
What Information Do We Collect?
As described in our Privacy Policy, we may collect information when you:
• Visit our website
• Browse elevia products and offers
• Make a purchase
• Interact with our emails or advertisements
• Contact customer support
• Use cookies, pixels or similar tracking technologies
• Submit forms, reviews, surveys or other information voluntarily
How We Use Your Information
For Your Orders:
• Process payments and fulfill elevia orders
• Send order confirmations, shipping notices and tracking updates
• Provide the correct elevia product quantity and bundle items
• Manage cancellations, returns, refunds, replacements and support requests
For Customer Support:
• Respond to your questions about elevia
• Help with delivery, tracking, cancellations, returns, refunds or damaged orders
• Provide general information about using elevia as directed on its label
For Marketing and Website Improvement:
• Show relevant elevia offers and product information
• Send promotional emails where permitted and according to your preferences
• Understand how visitors use our website
• Measure advertising and campaign performance
• Improve our website, checkout experience, products and services
Your Privacy Rights
Depending on the law that applies where you live, you may have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of or object to certain processing, where applicable
• Receive certain personal information in a portable format, where applicable
• Withdraw consent where processing relies on your consent
• Opt out of certain advertising uses or direct marketing, where applicable
We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.
Advertising and Tracking Choices
How Advertising Technologies May Be Used:
We may work with advertising and analytics partners to measure campaigns and show relevant elevia advertisements across websites, apps and platforms.
These activities may use cookies, pixels, device identifiers, website activity or similar technologies where permitted. Some disclosures for targeted advertising may be treated as a sale or sharing under applicable state law.
Your Choices:
• Use our cookie or privacy-preference controls where available
• Adjust advertising and privacy settings in your browser or device
• Block or delete non-essential cookies through your browser settings
• Contact us at support@tryelevia.com about any applicable opt-out right
Important Notes:
• Some preferences may apply only to the browser or device where you made the selection
• You may still see advertising after changing your preferences, but it may be less personalized
• Essential technologies required for website security, checkout and order processing may continue to operate
Cookie Management
Types of Cookies and Similar Technologies:
• Essential cookies for cart, checkout, security and website functionality
• Analytics cookies to understand website performance and visitor behavior
• Marketing cookies and pixels for advertising and campaign measurement
• Preference cookies to remember your settings and choices
Your Choices:
• Manage preferences through our cookie or privacy controls where available
• Adjust browser cookie settings
• Clear cookies from your browser at any time
Blocking certain essential cookies may affect website, cart or checkout functionality.
How to Exercise Your Rights
Email Us: support@tryelevia.com
Subject: "PRIVACY REQUEST"
Please include:
• Your full name and email address
• The type of request you are making
• Any details that help us locate the relevant information
• Your order number if your request relates to a purchase
Verification: We may need to confirm your identity before completing certain privacy requests to protect your information from unauthorized access or deletion.
Response Time: We will respond within the timeframe required by applicable law. General privacy questions are normally reviewed within 48 hours where possible.
U.S. Privacy Rights
Customers in the United States may have additional rights under the laws of their state. Depending on the circumstances, these may include access, correction, deletion, portability and opting out of certain targeted advertising or data sharing. Exceptions may apply.
To submit a request, email support@tryelevia.com with "PRIVACY REQUEST" in the subject line. You can also use available website privacy controls. If an applicable state law allows an appeal of our decision, reply to our response to request one.
Marketing Emails
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in those messages.
Opting out of marketing does not stop essential transactional communications such as:
• Order confirmations
• Shipping and tracking updates
• Cancellation or refund notices
• Important account or security communications
Questions About Your Privacy?
Email: support@tryelevia.com
Subject: "PRIVACY REQUEST"
Website: tryelevia.com
General Privacy Question Response Time: Within 48 hours where possible
Business Hours: 9am - 5pm EST
Need help or unsure which option applies? Review our Privacy Policy or contact us directly.
Note: This page may be updated from time to time as our privacy practices, technologies and applicable laws change.